Q: What is Niaar Online?

Niaar Online is an online shop where we aim to provide customers like you with top quality Persian products you usually buy from stores, music outlets, bookstores and boutiques in the market Persian Books, Music, DVD's, Souvenir and Handicraft, Rare Items and Magazines.  Take advantage of Niaar Free Membership and receive customer special shipping rates and discount rates.

Q: Do you get your products from the manufacturers?

Yes, all our products are bought direct from the manufacturers.

Q: This is way cool.  When can I start ordering?

After your registration with Niaar Online, you can start ordering.  When you login with your username and password, this will even make your checkouts even shorter.  We will automatically fill in your forms for you the next time you check out (except your credit card details/payment information).  How much information you give us is completely up to you.  We may occasionally send announcements and special offers to our registered customers.  In the near future, we plan to offer order status and order history on your account; these features will only be available to registered customers.

Q: Can I sign up to be notified by e-mail about upcoming sales, offers, and promotions?

Yes. Upon registration, we will ask permission from you if you would like to receive emails about our upcoming offers and promotion.

You can always stop receiving emails by contacting us or by updating your account preferences.

Q: I am having doubts. How can I select the right product?

We will do our best to assist you in selecting your products by tailoring your item needs in a way that you can easily browse the products by categories, criteria, name or by a search and advanced search engines at our web site, where you will be able to put the right criteria of your desired products.

Q: How can I search from hundreds of items?

The Search Box is a great tool for those who know exactly what they want. Type in a word or two describing what you're looking for, click the SEARCH button, and we'll search our categories, and offers for instances of the word or item.

Q: What do I do when I FIND the item I'm looking for?

Simply login to your Account (if not already) and click on Add To Cart button for each item you like.  If you are ready to purchase simply click on the Checkout button and you will taken to a secured network for your payment process.

Q: What do I do when I DON'T FIND the item I'm looking for?

When one search method is unsuccessful, you can always try the advanced search. If your keyword searches come back empty, try browsing by category and by subcategories.

Q: How do I place an order?

You can place an order by choosing the products from our online catalogue and adding the specified products to the shopping cart, then you may proceed to check out.

Q: How can I be sure that all of the information on the web site is accurate?

We strive to do our best to make sure that all information we include on our SITE is accurate.  However, we do appreciate your support in this regard.  Therefore, we are asking you to feel free to contact us on customerservice@niaar.com if you have any comments, suggestions, recommendations or special requests and we will do our best to make it happen. 

Q: Is it safe to use my credit card on Niaar Online?

We make every effort to ensure that your ordering information is protected while you are on our site. Our web site uses SSL (Secure Socket Layer) at 128bit encryption so that your personal information cannot be read as it passes over the internet. You can tell the Secure Socket Layer encryption system is in use when a gold or blue padlock appears in the corner of your Netscape, Firefox or Microsoft browser.  SSL keeps others from seeing your personal information by scrambling it so that only your Web browser, and the server of our Web site, can decipher it. In addition, your online password adds another layer of security to your guest profile. However, in the event of an unauthorized use of your credit card, notify your credit card provider or issuing bank in accordance with its reporting rules and procedures. We do NOT store your credit card information for your security. If you prefer not to order, please call us at (971) 4 29 55 982 to place your order, we will be happy to help you over the phone.

Q: Are you going to share my personal information?

We only share your personal information with our other offices or authorized distributors wherever appropriate and with other entities as described below.

Agents: from time to time we employ other companies to perform functions on our behalf including fulfilling orders, delivering packages, sending customer communications, analyzing data and providing customer services. They have access to personal information needed to perform their functions, but may not use it for any other purposes.

Promotional offers: if you have consented in advance we may send you information about our promotional offers and those offered by other businesses. If you no longer want to receive such information, please notify us by e-mail at customerservice@niaar.com

With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share your information.

Q: What payment method options do I have?

Niaar Online accepts Visa and MasterCard cards only.  The Customer's credit card details (name on card, number, expiry date and last 3 digits of the number on the back of your card) will be requested on the Secured Payment Page.

For Dubai orders we also accept Cash on Delivery.

Q: Do you accept Cash on Delivery ?

Yes, Niaar Online accepts Cash on Delivery for orders within Iran & Dubai. We also accept Credit Cards and Paypal payments.

Q: Do you accept Paypal payments ?

Yes, we do accept Paypal payments, as well as Credit cards.  For Dubai orders we also accept Cash on Delivery.

Q: What are your delivery timings?

Niaar Online Delivery Timings in Middle East only are:

Saturday to Thursday from 10:00 am to 10:00 pm
Fridays and Public Holidays delivery will be subject to prior arrangement (48 hours in advance)

Q: How can I verify that my online order went through?
You will receive a confirmation of your order via e-mail.  Please keep this receipt for your records and reference.  If you have any questions regarding your order, please contact us at customerservice@niaar.com  or (971) 4 29 55 982 and refer to the receipt number on the confirmation email.

Q: My order went through, but I made a mistake. How can I correct it?
Please contact us immediately by telephone at (971) 4 29 55 982 or e-mail us at customerservice@niaar.com.   Include your last name, order number, and how you would like to change your order.

Q: Can I pay for an item & send it to someone else?
Yes, the system gives you a number of options to send products to different delivery addresses. These options are available to you as you proceed to checkout. The options allow you to send the whole order to a different address, individual products to multiple addresses or a single address.

Q: Do you ship worldwide ?

Yes we do ship worldwide, normaly the orders arrive 3 to 5 working days in Middle East, Europe and most of Asia.

And 4 to 7 days to North and South America.

Q: I'm having problems with your site. Why?

In order for our site to function properly, we require the use of one of the following versions of browser:
Netscape version 4.0 or higher
Internet Explorer version 4.0 or higher
AOL version 4.0 or higher

Mozilla Firefox 2.0 or higher

You can usually check the version of the browser you are using by clicking on the item "About..." under the "Help" icon. Additionally, "Cookies" must be enabled on your browser.
Other browsers not listed above may work properly if they are SSL-compliant and can accept Cookies.

Q: Can I improve the resolution and color of images on your site?

Due to the wide variety of settings and capabilities of individual monitors, it is sometimes difficult to display the exact color and details of a particular product.
If you are not satisfied with the quality of the images on your browser, you may want to adjust the screen resolution, refresh rate or the number of colors it displays based on your monitor. These settings differ depending on whether you have an LCD or a CRT monitor.  Information on modifying these parameters can be found in the monitor's documentation.

Q: I put products in my shopping cart, but it says my cart is empty. Why?

We use Cookies to keep track of the items you add to your Shopping Cart. If after adding an item, you receive the message "Shopping Cart Empty", you probably have Cookies turned off on your browser.
Cookies are very small text files placed on your hard drive (with your permission) by a web page server. They serve as your identification card, and cannot be executed as code or deliver viruses. It is uniquely yours and can only be read by the server that gave it to you.

Q: How do I set up cookies on my browser?

Each browser has its own unique process for enabling Cookies. The simplest way to learn how to enable Cookies on your browser is to use the browser's "HELP" function and search for Cookies. A step-by-step guide to enabling Cookies can usually be found there.  Once you have enabled Cookies, you will need to exit and reenter our site for the Cookie to take effect.